Privacy Policy for lgbt-helpline-scotland.org.uk
At lgbt-helpline-scotland.org.uk, we are committed to protecting your privacy and ensuring your personal information is handled with care. This Privacy Policy outlines how we collect, use, share, and safeguard your information in accordance with applicable laws.
1. What Information is Collected
We collect various types of information to provide and improve our services:
- Personal Information: This may include your name, email address, phone number, and other contact details you provide when signing up for our services or newsletters.
- Usage Information: We track information on how our website is accessed and used, including your IP address, browser type, operating system, and the pages you visit.
- Cookies: We utilize cookies and similar tracking technologies to enhance your experience on our website. This includes session cookies to manage user sessions and persistent cookies to remember your preferences.
2. How Information is Used
The information we collect is used for various purposes, including:
- Providing and maintaining our services.
- Communicating with you and providing customer support.
- Sending you newsletters and promotional materials (with your consent).
- Analyzing usage patterns to improve our website and services.
- Complying with legal obligations.
3. How Information is Shared with Third Parties
We may share your information with third parties under the following circumstances:
- With service providers who assist in operating our website and providing services.
- For legal compliance, to protect our rights, or to respond to legal processes.
- In connection with any merger, sale, or acquisition of our assets.
4. Cookies and Tracking Technologies
Cookies are small data files placed on your device to help us enhance your online experience. You can manage your cookie preferences through your browser settings.
Our cookies serve the following purposes:
- Essential Cookies: Necessary for the website to function and cannot be turned off.
- Performance Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Allow us to remember your preferences and enhance your experience.
5. User Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to ask us to correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information under certain conditions.
- Opt-Out: You can opt out of receiving promotional communications at any time.
6. Data Retention and Security Measures
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. We implement appropriate security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.
7. Compliance with Relevant Laws
We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents. This includes ensuring that we respect your rights and providing transparency regarding our data practices.
8. Contact Information for Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Email: [email protected]
- Phone: +44 1234 567890
Please note that we may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.